Frequently asked 1uestions

Keep is an all-in-one finance platform for small and medium-sized Canadian businesses, offering corporate credit cards, expense management, multi-currency accounts, and growth capital solutions. Payroll, payment processing, and invoicing solutions are coming soon.

Our privacy policy ensures the security of your data through various measures such as 24/7 fraud monitoring, data encryption, and secure account access. We prioritize the protection of your information and provide detailed information on their privacy practices. Learn more here.

Keep is available in all provinces, with the exception of Quebec. Our team is hard at work to begin supporting Quebec-based businesses, so stay tuned!

Our team is standing by to help you by phone, video chat, or email. Contact us at support@trykeep.com, or call/text +1-866-460-5337 for inquiries.

Yes — every Keep Card purchase earns points, with no caps. Your rate depends on your plan: Core earns 1x on standard purchases and 4x on international spend, while Plus and Max earn 1.5x on everything, 3x on dining and international, and 5x on Keep Travel bookings.

To underwrite your Keep corporate card, we require the most recent 6 months of business bank transactions. This information is obtained through our partnership with Canadian fintech, Flinks, for a one-time, read-only access to your banking transactions or by accepting the most recent 6 months of bank statements in PDF format as an alternative.

Ensure you have the following on hand to sign up for Keep in under 10 minutes:
1. Your business information such as business type, company size
2. Your incorporation or registration number and date
3. 6 months of proof of business revenue, such as sales invoices or contracts
4. A valid government ID, social security number (if applicable), and registered address to verify your identification

Your application can get approved within 3 business days.

Unlike our big bank counterparts, there is no lengthy form or weeks of waiting - the entire application takes just 10 minutes.

Yes! We integrate with Quickbooks and provide CSV exports.

Keep is for small and medium-sized Canadian businesses looking to simplify their expense management, especially those frustrated with the big banks!

Keep cards can be used worldwide, anywhere MasterCard is accepted. Generate virtual cards for use by yourself and your employees, and, starting in February 2024, order a physical card for in-person use. Keep cards are meant to be used for business expenses, and therefore some purchase categories are prohibited. To view a list of prohibited activities, click here.

None. Keep is fee-free when your balance is paid at the end of each statement period. Need more time? We offer low fee statement extension plans to ensure your business never goes without.

A virtual card is a digital card number, expiry, and CVV that you can use to make online purchases or payments made over the phone. It is just like a regular credit card, without the piece of plastic attached.

Our credit limits can range from $1k - $1M.

With Keep, you are able to create as many cards as your business needs!

We are able to offer higher limits than traditional banks by using real time data to make sure we can get you the right limits when you need them, without all the red tape. The longer you spend with Keep, the higher your limit will go!

The card balance is due in full at the end of each statement period, unless a statement extension is requested. There is a pre-authorized debit in place so you do not have to worry about making the payment each month, only need to ensure the funds are available for payment.

Yes, use Keep cards anywhere MasterCard is accepted.

Yes! Virtual cards can be issued to individual employees for their day-to-day business expenses or for specific purposes. By providing each employee or expense grouping with a separate card, your financial reporting and insights will become clear and easy to manage.

Absolutely! Easily store and match receipts to transactions on Keep cards to make reconciliation a breeze.

Easily and instantly set daily, weekly, or monthly spending limits on your cards depending on your business needs.

We keep your account secure with 24/7 fraud monitoring, ID theft, and purchase protection. Our fraud team is always standing by to assist with any concerns!

To qualify for Keep Capital, you must have been a Keep Card user for 3 or more months. Your original Keep application will be used to determine your eligibility for Keep Capital. To ensure your business is eligible, our team may request additional information, such as a profit & loss statement, any current loan contracts or other business documents.

Solve your cash flow issues with Keep Capital, a pre-approved funds available within your Keep multi-currency account. Keep Capital is similar to a traditional line of credit but comes with fixed repayment terms of up to 12 months.

Keep Capital fees vary depending on your repayment terms. We offer fixed repayment terms lasting up to 12 months. On average, Keep Capital fees are at times half of the fees of private lenders.

Your repayment amount will be clear and transparent upon receiving your Capital offer, and selecting your repayment term (anywhere from 1 to 12 months). Each payment will be billed directly from your bank account so you never miss a payment.

Keep Capital is designed to assist in the growth of your business, regardless of what that may mean for your business. Typically, Keep Capital users utilize the funds to acquire inventory, expand their advertising reach, finance substantial invoices, and pursue other business objectives. Keep Capital can be accessed and utilized within your Keep account whenever needed!

Keep offers the ability to instantly and easily open a local bank account in 5 currencies, USD, EUR, GBP, MXN, and CAD. This means you can send local payments in respective countries, I.e. ACH payments in the US and SEPA payments in Europe, saving you $ and time.

Keep offers accounts in CAD, USD, MXN, GBP and EUR. We are working to add more offerings to this list so stay tuned!

Using multiple methods to ensure the lowest possible foreign exchange rate, Keep offers significantly lower rates than the big 5 banks, typically around $35 cheaper per every $1,000 converted. For higher value foreign conversions, we are also able to offer even lower rated depending on your monthly volume.

Yes! Easily send money locally or internationally from any of your Keep currency accounts to an individual or business with low wire fees of $15 per domestic or local wire.

Yes! Each currency account has instructions for you to pass to those sending you funds. Easily receive wire transfers, or ACH payments where applicable directly to your account.

Yes, Keep makes it easy to exchange funds same-day between currencies with transparent and low FX rates.