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Keep Platform Agreement
Privacy Policy
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Prohibited and Restricted Activities
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Deposit PAD

Keep Legal Agreements

Keep Platform Agreement
Privacy Policy
Cardholder Agreement
Business Accounts Agreement
Statement Extension Agreement
Statement Advance Agreement
Rewards Terms
Travel Services Agreement
Linked Accounts Agreement
Flinks End User Agreement
Electronic Communication Consent Agreement
Prohibited and Restricted Activities
Pre-Authorized Debit Agreement
Website Terms and Conditions of Use
Deposit PAD

Keep Travel Services Agreement

Revised October 17, 2025

This Keep Travel Services Agreement (the “Travel Agreement”) is incorporated into, and forms part of, the Keep Platform Agreement. Capitalized terms used but not otherwise defined herein shall have the meaning given to them in the Keep Platform Agreement.

1. Definitions

For the purposes of this Travel Agreement only, the following terms shall have the meanings set out below:

“Ancillary Services” means any additional services or features offered by a Supplier in connection with Travel Services, including without limitation baggage, seat selection, upgrades, cancellation protection, or similar add-ons.

“Booking” means a reservation for Travel Services made through the Keep platform.

“Booking Confirmation” means the confirmation issued by or through Keep following a Booking, which sets out details of the relevant Travel Services as provided by the Supplier.

“Class of Service” means the class of travel selected at the time of Booking, including without limitation economy, premium economy, business, first class, or any subclass offered by the Supplier.

“Itinerary” means the travel details, including flight segments, times, and Supplier references, associated with a Booking as confirmed by the Supplier.

“Points” means Rewards Points issued and administered under the Keep Rewards Terms. Points have no cash value, are not legal tender, and may not be exchanged, redeemed, or converted into cash, credit, or any monetary equivalent.

“Rewards Conversion” means the redemption value of Points for Travel Services as determined and displayed by Keep at the time of Booking.

“Supplier” means any third-party travel service provider, including without limitation any airline, hotel, or other travel provider, from whom Travel Services are made available.

“Supplier Data” means all information relating to Travel Services provided by or in respect of a Supplier, including without limitation schedules, fares, rates, seat classes, baggage rules, refund and cancellation policies, restrictions, images, and other metadata.

“Supplier Terms” means the standard terms and conditions imposed by a Supplier, which govern the provision of the relevant Travel Services, as amended from time to time.

“Support Services” means limited assistance provided by Keep in connection with the Booking process, as further described in Section 7.

“Travel Partner” means the third-party travel integration partner(s) engaged by Keep, including without limitation Duffel Technology Limited, through which Suppliers and Travel Services are made available.

“Travel Services” means any flights, accommodations, or other travel-related services made available through the Keep platform by means of integrations with Travel Partner(s).

“Traveller Information” means all personal information required to complete a Booking, including without limitation full legal name, date of birth, passport or travel document details, contact information, and frequent flyer or loyalty program numbers.

2. Scope of Service

2.1 Subject to the Keep Platform Agreement and the Keep Rewards Terms, Keep may, in its sole and absolute discretion, permit you to redeem Points (and, in the future, other permitted payment instruments) for Travel Services.

2.2 You acknowledge and agree that:
(a) Keep is not a travel provider, carrier, hotelier, agent, or merchant of record;
(b) Keep does not supply, deliver, or control the Travel Services; and
(c) Keep acts solely as a facilitator of Bookings transmitted through its Travel Partner(s).

2.3 The provision, performance, and quality of all Travel Services rest exclusively with the Supplier.

2.4 Keep may amend, suspend, or discontinue the availability of Travel Services at any time, without prior notice and without liability of any kind.

2.5 NO CASH VALUE. YOU ACKNOWLEDGE AND AGREE THAT POINTS, REWARDS CONVERSIONS, AND ANY RIGHTS UNDER THIS TRAVEL AGREEMENT DO NOT HAVE CASH VALUE AND SHALL NOT, UNDER ANY CIRCUMSTANCES, ENTITLE YOU TO RECEIVE MONEY, CREDIT, OR ANY MONETARY EQUIVALENT FROM KEEP.

3. Booking Process

3.1 Booking Requests. All Bookings must be initiated through the Keep platform and are strictly subject to availability as determined by the applicable Supplier at the time of request. No Booking shall be deemed complete until accepted and confirmed by the Supplier.

3.2 Traveller Information. You are solely responsible for providing complete, accurate, and current Traveller Information in connection with any Booking. You acknowledge and agree that:
(a) Keep and its Travel Partner(s) shall rely entirely on the Traveller Information you provide;
(b) Keep shall have no obligation to verify such information; and
(c) Keep shall not be liable for any denial of service, denied boarding, delay, refusal of entry, additional charges, or other loss arising from errors, omissions, or inaccuracies in Traveller Information.

3.3 Rewards Conversion. The number of Points required to redeem for Travel Services is determined by Keep at the time of Booking through Rewards Conversion and may vary based on Supplier Data, timing, availability, and other factors. Once a Booking is confirmed, the applicable Points shall be immediately and irrevocably deducted from your account. All such redemptions are final and non-refundable. For the avoidance of doubt, the deduction of Points in connection with a Booking shall never give rise to any obligation of Keep to provide cash, credit, or any monetary equivalent, whether upon cancellation, change, or otherwise.

3.4 Confirmation and Itinerary. A Booking shall not be considered valid or binding until a Supplier confirmation number has been issued. Any Booking Confirmation, Itinerary, or related documentation provided to you by Keep is generated from Supplier Data and is subject in all respects to Supplier confirmation and Supplier Terms. Keep shall not be liable for any error, omission, delay, failure, or inaccuracy by a Supplier or Travel Partner in generating or delivering any confirmation, Itinerary, or related documentation.

3.5 Supplier Data. You acknowledge that all information displayed through the Keep platform in connection with a Booking, including without limitation schedules, routes, Classes of Service, Ancillary Services, pricing, refundability, restrictions, and availability, is Supplier Data. Supplier Data is subject to change without notice and is outside the control of Keep. Keep disclaims any responsibility or liability for the accuracy, completeness, or reliability of Supplier Data.

3.6 Payment Methods. Keep may, in its sole discretion, permit payment for Travel Services through methods other than Points, including without limitation the Keep Card or other permitted payment instruments. Any such payments shall be subject to this Travel Agreement, the Keep Platform Agreement, the Keep Rewards Terms (where applicable), and the relevant Supplier Terms.

3.7 Customer Responsibility. You are solely responsible for reviewing and verifying the accuracy of all details of your Booking prior to confirmation, including without limitation Traveller Information, travel dates, times, itineraries, Classes of Service, and Ancillary Services. You are further solely responsible for ensuring that you and any other travellers included in a Booking comply with all applicable Supplier requirements, travel rules, immigration and visa requirements, health and safety protocols, and any other laws or regulations relevant to the Travel Services.

4. Supplier Relationship

4.1 The contract for the provision of Travel Services shall be exclusively between you and the applicable Supplier and shall be governed at all times by the applicable Supplier Terms.

4.2 Keep is not, and shall not be deemed to be, a party to any Supplier Terms, Booking contract, or arrangement between you and any Supplier.

4.3 Keep shall have no responsibility, obligation, or liability whatsoever arising from or in connection with any Supplier Terms, Booking contract, or Travel Services.

4.4 For the avoidance of doubt, your sole and exclusive recourse in respect of any issue, error, delay, disruption, cancellation, failure, or non-performance of Travel Services lies against the Supplier, and not against Keep.

5. Cancellations, Changes, and Refunds

5.1 All cancellations, changes, and refunds are governed solely and exclusively by the applicable Supplier Terms.

5.2 Keep makes no representation and assumes no responsibility for the availability, eligibility, timing, method, or amount of any cancellation, change, or refund, all of which remain within the sole discretion and control of the Supplier.

5.3 All redemptions of Points for Travel Services are final, irrevocable, and non-refundable.

5.4 Keep shall have no obligation to return Points or provide compensation of any kind in respect of Travel Services, regardless of whether such services are delayed, altered, disrupted, cancelled, unavailable, or not delivered.

5.5 For the avoidance of doubt, you shall not be entitled to receive any cash, credit, or cash equivalent from Keep in connection with Travel Services, whether or not such services are cancelled, modified, unavailable, or not delivered.

6. Disclaimers and Limitations of Liability

6.1 “As Is” Provision. The Travel Services, Supplier Data, and all related information are provided strictly “as is” and “as available.”

6.2 Exclusion of Warranties. Without limiting Section 6.1, Keep expressly disclaims, to the fullest extent permitted by law, all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including without limitation any implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, completeness, reliability, or accuracy.

6.3 Supplier Responsibility. Suppliers are solely responsible for all aspects of the Travel Services, including their availability, performance, timeliness, safety, suitability, legality, and quality. Keep shall not be liable for any act, omission, misrepresentation, default, delay, error, or failure by any Supplier.

6.4 Exclusion of Remedies. Keep shall have no obligation to provide, and you shall have no right to seek from Keep, any refund, replacement, rebooking, substitute service, credit, or other remedy of any kind in connection with the Travel Services.

6.5 Limitation of Liability. To the maximum extent permitted by applicable law, Keep shall have no liability whatsoever to you or to any third party, whether in contract, tort (including negligence), strict liability, equity, or otherwise, arising out of or relating to the Travel Services, the Supplier Data, or this Travel Agreement, regardless of the cause of action or the theory of liability, and even if advised of the possibility of such damages.

6.6 Exclusion of Damages. In no event shall Keep be liable for any indirect, incidental, special, consequential, exemplary, aggravated, or punitive damages, including without limitation lost profits, lost opportunity, loss of goodwill, business interruption, or loss of data, even if Keep has been advised of the possibility of such damages.

7. Support

7.1 Keep may, but shall have no obligation to, provide Support Services in relation to Bookings.

7.2 Any such Support Services are provided solely as an accommodation and shall not give rise to, or be construed as, any representation, warranty, duty, or liability of Keep beyond those expressly set forth in this Travel Agreement.

7.3 Support Services may be accessed through the following channels:
(a) Email: support@trykeep.com
(b) Telephone: +1 (866) 460-5337

8. Governing Law and Venue

8.1 This Travel Agreement is subject to, and shall be governed by and construed in accordance with, Section 6.4 (Governing Law and Venue) of the Keep Platform Agreement.

9. Indemnity

9.1 You agree to indemnify, defend, and hold harmless Keep, its affiliates, and each of their respective directors, officers, employees, and agents (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
(a) your use of the Travel Services;
(b) your breach of this Travel Agreement, the Keep Platform Agreement, or the Keep Rewards Terms;
(c) your breach of or failure to comply with any applicable Supplier Terms;
(d) your provision of inaccurate, incomplete, or misleading Traveller Information; or
(e) any third-party claim relating to your Booking or travel activities.

9.2 This indemnity obligation shall survive the termination or expiration of this Travel Agreement and the Keep Platform Agreement.

10. Prohibited Conduct and Suspension

10.1 You shall not, and shall not permit any third party to, misuse, manipulate, or abuse the Travel Services, including without limitation by:
(a) engaging in fraud, dishonesty, or misrepresentation in connection with any Booking or Traveller Information;
(b) attempting to exploit or game Rewards Conversions, Points redemptions, or Supplier systems;
(c) circumventing or attempting to circumvent limitations, controls, or restrictions imposed by Keep, any Travel Partner, or any Supplier;
(d) using the Travel Services for any purpose that is unlawful, improper, or inconsistent with this Travel Agreement, the Keep Platform Agreement, or the Keep Rewards Terms.

10.2 Any such conduct constitutes a material breach of this Travel Agreement and may, at Keep’s sole discretion and without notice, result in:
(a) the cancellation of affected Bookings;
(b) the forfeiture of Points;
(c) suspension or termination of access to the Travel Services; and/or
(d) suspension or closure of your Keep Account.

10.3 Keep reserves all rights and remedies available at law, in equity, or under this Travel Agreement or the Keep Platform Agreement in respect of any such misuse.

11. Termination

11.1 Keep may, at its sole discretion, suspend or terminate this Travel Agreement, your access to the Travel Services, or the availability of the Travel Services generally, at any time and for any reason, including without limitation for actual or suspected breach of this Travel Agreement, the Keep Platform Agreement, or the Keep Rewards Terms.

11.2 Termination or suspension under this Section shall not give rise to any liability of Keep to you, nor entitle you to any refund, credit, or compensation.

11.3 Any provisions of this Travel Agreement which by their nature are intended to survive termination (including without limitation Sections 6, 8, 9, 10, and this Section 11) shall so survive.

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This form is to establish a Pre-Authorized Debit Agreement (“Agreement”) between you and Keep TechnologiesCorp. (“Keep”) for a Business PAD.

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